You can use the Filters and the Advanced Filters to narrow down your search. Browse for the review you want to comment on.On the left, under Content Type, select Product and Site.Go to Manage Content > Moderate Content.From the Moderation section of the Yotpo Reviews admin:.Directly from the email you received notifying you that you have a new review.You can comment on your reviews from two different locations: The client will receive an email letting them know you’ve replied.Regardless of how the comment is submitted, the reviewer will receive an email notifying them that a comment was made on their review. Once the review is submitted, your response will show directly underneath the review you responded to and your responses are editable. Clicking that button will open a page where you can write your response to that client. When looking at your client reviews, there is a button to respond to the reviews directly under each review. We suggest responding to reviews - good or bad - as doing so helps new clients get to know you a bit better. Clients have the ability to edit their reviews for up to 30 days from the date of their appointment. If you feel a client's review is inappropriate or non-constructive in nature, please contact the client directly to work out the matter.
Reviews that are unflattering but still constructive and/or appropriate will not be deleted simply for being negative. Under our review system, clients' reviews are automatically posted. Also, Guest booked appointments will only have the option to leave a star rating, they will not be able to leave a written review. This will add your favorite review to the top of your profile just underneath the About Me section, allowing clients to see your glowing feedback as soon as they land on your page. Pin your best client review to the top of your booking page by tapping the pin button next to any review.
To view the IG review asset, you must have: If you are unable to see the option to share your review on your IG, it’s likely because you have not filled out enough information on your StyleSeat profile.
Why Isn’t the Instagram Review Asset Available in My Marketing Hub? NOTE: You will need to connect your Instagram (business account) to share reviews directly to your social profile. Highlight your most recent 5-star review. To post a client review directly to your Instagram, go to the Marketing tab and select Post To Instagram. Call-to-action to drive clients to visit your StyleSeat profile to book an appointment.Quote directly from your client on their excellent experience.A stylish graphic promoting your 5-star rating.What comes with your custom social review asset: With our custom review assets, we made it easy for you to post to your IG feed in just a few clicks. Guest-booked appointments are only eligible for a star rating, not a written reviewĭid you receive a brag-worthy 5-star review and want to share it with your social following? Sharing your review on social is a great way to promote your brand.Clients can either leave only a star rating or include a written review as well.Clients cannot delete a review, but they can edit an existing one within 30 days of the appointment.Clients can only leave one review per appointment.To protect you from dishonest reviews, clients will only have the opportunity to leave a review after they've had an appointment with you. Post your reviews to social media and show potential clients how great you are.Ĭlients can leave reviews in one of three ways: By clicking a link in the review email they receive after the appointment is completed, by opening the completed appointment in their My Appointments tab, or by clicking the text message link we send after the appointment.
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Article Summary: Learn how to manage the reviews clients leave, including: how to share reviews online, highlight and pin reviews to your profile, and delete reviews.Ĭlient reviews are a great tool to build trust, boost your reputation, and build your brand.
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